FAQs

We are serious about nutrition, ask away

Complete isn't just a meal replacement — it's complete food. While it's convenient and often used in place of traditional meals, Complete is designed to be nutritionally complete, not a temporary substitute.

Each serving of Complete provides 40g of high-quality, plant-based protein from pea and rice sources.

Yes, Complete contains fewer carbs — however nutritionals may differ depending on flavour.

Complete can be enjoyed whenever you need a quick, nutritious meal — perfect for breakfast, lunch, or post-workout fuel.

Yes, Complete is 100% vegan and made with plant-based protein sources.

Complete can support weight loss by providing easy portion control to help support your goals and manage your calorie intake while still providing nutrition.

Order and delivery questions

Shipping is complimentary on most orders exceeding $55. Orders under this threshold incur a $15 shipping fee.

After shipment, customers receive a confirmation email with tracking information. Progress can also be monitored through account Order History.

Once placed, orders cannot be modified or cancelled due to rapid processing. Future subscription orders can be managed anytime through your account.

Unopened products may be returned within 30 days of delivery for refunds. Customers pay return shipping. Items must remain in original condition. Submit requests through your account or contact support.

Contact the Customer Experience Team via the Contact Us page, including your order number, issue description, product photos, batch codes, and best-before dates for faster resolution.

Check with neighbours and safe places first, as parcels may be marked delivered prematurely. If still missing, contact the Customer Experience Team.

Contact the Customer Experience Team for assistance with next steps.

Orders may ship across multiple parcels. Check your Shipping Confirmation email for multiple tracking links. Contact support if items remain missing after the estimated delivery window.

Depending on location and carrier, delivery options may be adjustable. Check your tracking link for specifics or contact us for any questions.

A shipping confirmation email provides tracking information upon shipment. Check for multiple tracking links if your order arrives in separate parcels.

Account questions

If you lack a full account, create one using your checkout email. If using PayPal or Apple Pay, try alternate email addresses. Contact support if issues persist.

Visit the login page, enter your email, select "Forgot your password?" and follow the reset link sent via email. Contact support if difficulties arise.

For subscriptions, log in, navigate to Subscriptions > Manage Subscription, select your subscription, click Edit next to the shipping address, update details, and save. Update billing addresses through Payment Methods > Edit.

Subscription questions

Log into your account to update details, skip deliveries, or cancel plans.

Subscriptions are optional. Choose between one-time purchases or recurring subscriptions before checkout. Subscribers receive 20% discounts and retain full control over modifications and cancellations.

Log into your account and navigate to Subscriptions > Manage Subscription to adjust products, delivery frequency, shipment dates, or cancel. New users can create accounts using their order email. Contact support for any issues.

Any more questions we haven't already answered?

Want to talk about it?

Contact Us

You can email us at contact@drinkcomplete.com.au or use our online contact us form.